When you enter into the corporate world, everything started to change slowly-slowly. A few days later, You realize that your way of thinking, way of talking, way of behaving, way of working, way of living, way of shopping, way of wearing cloths, way of watching movie, way of enjoying, way of learning etc. are changing day by day.  Your gratitude, attitude, friend circle, link, communication skills, confidence, body language, personality also change. You feel that you are in progress in terms of money, positive thinking and above all things. You feel that you are being smart day by day and you also feel confidence that you can do, you can perform better than others. You start to learn many things from whatever happens around you, from people around you and from things you see. Just you need to live in present always. 

A few days ago, I went to the library to meet someone. when I reached there, three people were already present. I seated on chair and started to talk to librarians about magazines, books, colleges, management students and ways of running a management college. We also talked about my first book My First Step Towards Success. A few minutes later, a senior and experienced faculty of college entered into the library, seated in front of me and joined us. He shared his feelings, experiences and knowledge from which I learnt many things about how to run a big college in a big city like Delhi. He asked me about admission because I am a consultant also. I shared my experiences, choices of students, criteria to choose good college, willingness of students, way of getting information, reasons of negative response etc. During sharing these things in front of senior people I was feeling confidence because I have talked more than 1000 students within 1.5 months. The faculty and librarians were listening to me very carefully, because it was updated information about choices and willingness of students who are going to do management course. It gave me more confidence and motivation to do work, because these are the results of work. 

Meeakshi Priyam, Head HR, Novartis India

Meenakshi Priyam, Head HR, Novartis India completed her graduation in chemistry from Patna college and MBA in Human Resource from XLRI, Jamshedpur. She worked in Axis Bank, YES Bank and Johnson & Johnson before moving to Novartis. She thanks her family to support her. She was offered the position of Asia Pacific Regional Head, HR at J&J, which involved travelling two weeks in a month to 14 different countries. She was not sure whether to accept this offer but her husband encouraged and supported her to take right decision. Priyam has ability to deal with people issues holistically and find solutions that are practical and in the best interest of all stakeholders. 

What is BPO and KPO?

What is BPO?

Business Process Outsourcing or BPO is outsourcing of some of the business functions to a third party in order to save money. It usually consists of the back office or front office operations. While front office services are related to client interaction and customer support, back office services are related to finance and HR. If outsourcing is done to a company situated outside the parent company's country, it is known as offshore outsourcing.

What is KPO?

Knowledge Process Outsourcing or KPO is a subset of BPO. KPO involves outsourcing of core functions which may or may not give cost benefit to the parent company but surely helps in value addition. The processes which are outsourced to KPOs are usually more specialized and knowledge based as compared to BPOs. Services included in KPO are related to R&D, Capital and insurance market services, legal services, biotechnology, animation and design, etc. are the usual activities that are outsourced to KPOs. LPO or Legal Process Outsourcing is special type of KPO dealing with legal services.